A Managed Services Agreement (MSA) covers the terms and conditions of IT managed services providers (MSPs). These agreements address the customers’ IT needs, such as software support and maintenance, data storage, recovery and backup, network monitoring cloud services and more. Recent large-scale cyberattacks and privacy breaches impacting millions of Australian Medibank and Optus customers have highlighted just how critical it is to have clear agreements in place. These legal agreements – or contracts – offer vital protection for MSPs by outlining the details of an IT company’s relationship with its clients. Ultimately, these terms and conditions aim to reduce the likelihood of being sued by your customers and limit your liability in disputes.
